If, after speaking with Spindletop MHMR Services representatives, your concern has not been satisfactorily resolved, you may file a complaint with DADS (Department of Aging and Disability Services) 1-800-252-8154 crscomplaints@dads.state.tx.us

To file an allegation of Abuse, Neglect, or Exploitation, you may contact: 
Department of Family and Protective Services 1-800-458-9858

It is our desire to address any concerns affecting an individual’s rights, quality of care, or situations which pose a threat to an individual’s health and safety.  Attempts will be made to address and resolve concerns in a timely manner on the local level.

Should you wish to make a complaint to DADS or DFPS, it is suggested you have the following information ready:

• Your name, address, and phone number (optional, but important).
• Name, address, and city of the facility, agency, or provider about whom you are concerned.
• Details of the event or issue about which you wish to make a complaint.  Specific information about the date, day of the week, and time of day when the problem was observed, as well as the name of the individuals involved, will assist investigators.

Complaints may be anonymous, but it assists the staff investigating the complaint to know who you are and where you can be reached if more information is needed.  Also, it is the only way to let you know the results of the investigation.  The identity of all complainants and residents is protected by law.

If, your complaint requires an on-site investigation, it will be prioritized according to federal and agency program regulations/rules and referred to DADS regional office, Community Mental Health and Mental Retardation Center Rights Protection Officer, or Regulatory for an onsite investigation.  Complainants are notified of the findings by regional staff at the conclusion of the investigation.  On-site investigations are not pre-announced.

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